The reliable way to interruption-free operation

Thank you for choosing to equip your warehouse with a Compact vertical storage lift. No matter which model you have gone for, we are convinced that it will make a huge difference to your business. Because your new storage lift will continue to play a vital role for a long time to come in streamlining your warehouse management, it is important to care for it in a way that prevents problems. The easiest way to do this is by taking out a maintenance agreement direct with us at Weland Solutions.

The benefits of an agreement

Regular maintenance and correct servicing not only extends the service life of your vertical storage lift, it also increases its efficiency. The best way of ensuring continued operation without interruption is by taking out a Compact Care agreement with Weland Solutions, which starts the moment the warranty period ends. This guarantees you continued professional support and service provided by the best product specialist of all, namely the original manufacturer. We pull out all the stops to continually improve your ability to fully exploit the benefits of your vertical storage lift.

Operational reliability

You give your Compact vertical storage lifts the best possible chance of working flawlessly, reducing the risk of unforeseen stoppages.

The right service intervals

A Compact Care agreement ensures that your vertical storage lift is serviced correctly, at the right time, by someone with the right expertise, and using the right parts. We use Weland Solution original parts and accessories.

Guaranteed support

Taking out an agreement with us gives you access to a Swedish-speaking product specialist who has access to the latest know-how. Our technical experts are available in accordance with your agreement level and always give priority to customers with a service agreement.

Predictable cost

Depending on the agreement level you have chosen, you pay the same fixed cost, no matter whether you are due a major service or just a small fix, all including original parts.

Longer service life

With the right servicing and good care, your vertical storage lift will enjoy a significantly longer service life and your investment will pay off even more.

Compact Care Service and Support Agreement package

	MINI	BASIC	BASIC PLUS	STANDARD	PREMIUM	ENTERPRISE
Telephone support	7 am – 5 pm*	7 am – 5 pm*	7 am – 10 pm*	7 am – 5 pm*	7 am – 10 pm*	7 am – 10 pm*
Software support	–	Small**	Small**	Large**	Large**	Large**
Journey started within	8 hours	8 hours	4 hours	8 hours	4 hours	2 hours
Preventive maintenance (PM)	7 am – 4 pm* 1 Pm/year and machine	7 am – 4 pm* 1 Pm/year and machine	7 am – 4 pm* 1 Pm/year and machine	7 am – 4 pm* 1 Pm/year and machine	7 am – 4 pm* 1 Pm/year and machine	7 am – 22 pm* 1 Pm/year and machine
Remedial maintenance (RM)	7 am – 4 pm* Rolling charge	7 am – 4 pm* Rolling charge	7 am – 4 pm* Rolling charge	7 am – 4 pm* Rolling charge	7 am – 4 pm* Rolling charge	7 am – 4 pm* Rolling charge
Agreement discount for RM	5% spare part 30% labor	10% spare part 30% labor	10% spare part 30% labor	10% spare part 30% labor	10% spare part 30% labor	20% spare part 30% labor
Training	–	–	–	–	1 free course/year***	1 free course/year***

Reliable operation for the long term

In order to ensure that the investment you have made in your vertical storage lift bears fruit for many years to come, we offer a number of different Compact Care Service and Support Agreements. In this way, we can care for your warehouse solution so that it keeps running your efficiency.

The content of the various Service and Support Agreement levels covers the following:

Preventive maintenance (PM)

All our Service and Support Agreement packages include one (1) preventive maintenance service per machine and year. This maintenance includes a pre-determined service schedule, along with replacement of wear parts and consumables. The maintenance is carried out by Weland Solutions staff or by an approved accredited partner. Should further PM be required, this will be charged in accordance with the price list applicable at the time. The difference between the various packages relate to the time of day when maintenance can be carried out. Travel is included in the agreement.

Remedial maintenance (RM)

A Service and Support Agreement package gives you guaranteed support via the Weland Solutions helpdesk. If your hardware configuration allows it, we can connect to your equipment remotely using Teamviewer. You are also guaranteed a discount on any spare parts required. If we have to send out a service engineer, you pay for their labor, traveling time, mileage, and any overnight accommodation.

Journey started

If you need on-site assistance at your facility, you pay according to how quickly an engineer can be dispatched. The time at which traveling beings is determined by the level of your agreement.

Agreement discount for RM

By taking out a Service and Support Agreement package, you always receive a discount on spare parts and labor for Remedial Maintenance. The level of your agreement determines the rate of discount your receive.

Telephone support

A Service and Support Agreement package with Weland Solutions is your guarantee of receiving priority telephone support via our helpdesk. Your call is answered by specialists with cutting-edge technical expertise who will guide you to getting your system back up and running as quickly as possible.

Software support

A Service and Support Agreement package always guarantees you priority telephone support from our helpdesk. We offer two different levels of software support, Small or Large.

Software support

Compact Store is Weland Solutions’ own software system that can be used to control all models in the Compact range. The system has been developed and built by us in-house in Gislaved. Because of this, we can also offer the most reliable and secure level of support. In order to ensure the operation of your logistics solution in the best possible way, we have decided to offer our service in two levels – Small and Large:

Support level Small

• Telephone support, weekdays 7 am – 5 pm – no service on public holidays (Swedish time).
• Priority helpdesk support.
• Access to up to date training materials and the latest versions of our handbooks.
• 30% discount on working time according to the current price list for troubleshooting and remedial maintenance when connected via Teamviewer or similar, (minimum charge 1 hour).
• 30% discount on upgrade of existing Compact Store and Compact Talk license according to current price list (required update at least every three years for the agreement to apply).
• Any travel is subject to additional costs as set out in the applicable price list.

Support level Large

• Telephone support, weekdays 7 am – 5 pm – no service on public holidays (Swedish time).
• Priority helpdesk support.
• Access to up to date training materials and the latest versions of our handbooks.
• 30 % discount on hourly rates in accordance with price list applicable at the time when connecting via Teamviewer or similar application (minimum charge is 1 hour but no charge will be levied for connections less than 30 minutes).
• Free* upgrade of existing Compact Store and Compact Talk license within the same functionality (requires update at least every three years for the agreement to apply).
• Max 2 hours before an IT engineer starts on your case. Agreement customers given priority.

Upgrades, improvements included in Support Level Large:

• Compact Store upgrades.
• Version updates to Compact Talk (e.g. bug fixes and new functions).
• Access improvements in integrations and suchlike.
• Access to pick display version updates (e.g. bug fixes and new functions).
• Access to Put-to-Screen and Put-to-Light software updates.
• 30 % discount on labor in accordance with applicable price list. Includes troubleshooting, adaptations, custom labels, pick display layout, etc.

*Installation time charged separately.

Training

No matter which Service and Support Agreement package you choose, you always have access to the most up to date training materials and the latest versions of our handbooks. A Premium- or Enterprise agreement allows you to request Teamviewer/Teams training once a year.